Faqs

Shoppers can shop on Mybellemarket for items displayed in the store such as soup items, stew items, meat, seafood’s, salad vegetables, pre-cut vegetables and cooked food. Our website is easy to surf and very simple to navigate and also with an interactive customer care service to keep you updated with your shopping process and your order.

• You save the 3 hours that you would otherwise have spent going to the market and you can spend that time doing other activities you enjoy e.g. spending time with your family, catching up on your favourite shows etc.
• Our items are handpicked to ensure we get you the freshest and best ingredients.
• You significantly reduce your prep time because we clean prior to delivery.
• You eliminate the hassle of shopping in poorly-structured markets.
• We deliver convenience. 

Yes we do! Your items arrive cleaned and prepped. E.g. we rinse tomatoes, cut veggies, remove the gut of fish etc.

You can register by clicking on the “Sign Up” link at the top of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

No. Registration on mybellemarket.com is absolutely free.

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Each email address and contact phone number can only be associated with one mybellemarket account.

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts is different.

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact us on support@mybellemarket.com

We are covering just Obio Akpor and Portharcourt city Local government for now while we make preparations to cover other LGA’s soonest.

Our office hours are 8am to 4;30pm, Monday to Saturdays. However, on Thursdays we open by 11am and close by 4;30pm.

Deliveries are made within 90 minutes for food items and within 3 hours for cooked food once your order placement and payment is confirmed.  Check our Terms and Conditions for more details on our delivery services.

We accept online payments from all major Naira denominated debit and credit cards as well as international MasterCard and Visa cards. Your payment is secure and processed by Paystack, a reputable financial institution. We do not have access to your card details and we currently do not offer any payment on delivery options.

On the checkout page, uncheck the button that says “My delivery and billing addresses are the same”. Once this is done, input your recipient’s details including name, address and phone number in the delivery address section.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter the coupon code that you have. The amount will automatically be deducted from your invoice value.

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

In case of a delay, our customer support team will keep you updated about your delivery.

You will receive an acknowledgement of your order and payment using the email you provide.

The minimum order value needed for delivery is 5,000 Naira Only.

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.

The only way you can check the status of your order is by contacting our customer support team.

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 1hour to report missing items. This is applicable only for items that are invoiced.

We offer both bulk buying.  We also do bulk supply of products at special prices to institutions such as schools, restaurants and corporate.  Please contact as at:

Phone call:  (+234) 07062847265, 09040791690                                                                                            Whatsapp: (+234) 08119283713

Email: bulk@mybellemarket.com to know more

If you are unable to find a product or brand that you would like to shop for, please write to us at customer.service@mybellemarket.com  and we will try our best to make the product available to you

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with mybellemarket. Do write to us at maky@mybellemarket.com in case of positive or negative feedback.

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with mybellemarket. If you get any email, call or message from anyone claiming to be from mybellemarket asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.

No we are a purely internet based company and do not have any brick and mortar stores.